All you need to do is make sure that your home has an electrical outlet.

Absolutely. You can submit a claim for your warranty to the store where you purchased your product by bringing in the original warranty card (included with the product) along with the invoice you received from the store.

Customers have the right to request a refund or exchange for a product within the first year if it exhibits a recurring manufacturing defect more than three times.

Following the purchase, customers can use the warranty services that are offered and have access to claims submission.

Yes, it is available.

We handle all after-sales services with our committed customer care team. We provide comprehensive support courtesy of our 13 service centers located across Egypt. Customers can easily get in touch with us by calling our hotline at 16898 to request assistance.

Get in touch with us by calling our hotline at 16898.

For genuine MODENA spare parts, please call our hotline at 16898. Our team will schedule a house visit within a maximum of 72 hours from the request being received.

The warranty duration varies according to the product, but it covers manufacturing faults for five years on freezers and refrigerators. Additionally, throughout the warranty period, services and spare parts are offered free of charge.

The warranty applies to the whole unit.

You can submit a claim for your warranty to the store you purchased your MODENA product at by bringing in the original warranty card (included with the product) along with the invoice you received from the store.

The benefits include access to our expert technicians, availability of genuine spare parts, and a renewed warranty for the replaced parts.

After the warranty period, customers can pay for our after-sales services with cash or debit and credit cards.