As the new year begins, MODENA brings in good news for its loyal customers by providing MODENA Customer Care to be available 365 days a year. This acts as a part of the company’s DNA, which is Customers-Obsessed.

“Currently, there are more than 5 million loyal MODENA customers spread throughout Indonesia. With the MODENA Customer Care service, which is available 365 days a year, we hope that it can connect and build customer trust by providing convenience in accessing MODENA services faster and professionally,” said Adi Syamsurizal, as Head of Customer Care MODENA.

Loyal customers are welcome to contact MODENA's official Nationwide Call Center at 15.007.15 to ensure they receive international-standard service and high-quality original spare parts for their products. MODENA Customer Care services will include solutions to various customers’ concerns, such as complete information about the product, product purchases, technical support, product service scheduling, and other services. MODENA's expert technicians are also available to carry out product checks and repairs every day.

To further expand customer care services online, MODENA also utilizes AI (Artificial Intelligence) technology through virtual assistance personified under the name "Mona" to help answer all customers’ needs and questions quickly and precisely through chat, voice call, and video call services.

“The most important thing is to obtain the trust of our customers, and we cannot buy that with money.  Therefore, we hope that these after-sales services we have provided can be a solution to all consumers’ problems,” concludes Adi.

All information about MODENA can also be accessed through our website www.modena.com or the Instagram account @modenaindonesia and also through the MODENA Nationwide Call Center number 1500715.